Privacy Policy

1. Who We Are

For the purposes of data protection law, OpenGolf is the data controller for personal data processed through the Service.

Data Controller:

OpenGolf
Ireland

Contact: support@opengolf.club

2. Scope of This Policy

This Privacy Policy applies when you:

• use the OpenGolf mobile app;
• use the OpenGolf website;
• create or use an OpenGolf account;
• search for golf courses or open competitions;
• save courses, competitions, or preferences;
• use society-related features;
• submit information to OpenGolf;
• contact us for support;
• request account deletion;
• interact with OpenGolf emails, forms, links, or app features.

This Privacy Policy does not apply to third-party websites, booking platforms, golf clubs, payment providers, app stores, or external services that OpenGolf may link to. Those services have their own privacy policies.

3. What Data We Collect

Depending on how you use OpenGolf, we may collect and process the following categories of data.

A. Account Information

This may include:

• email address;
• user ID;
• login and authentication details;
• account status;
• basic profile information;
• account preferences;
• saved courses, saved competitions, or saved items;
• records of account creation, login, deletion, or support requests.

We use this information to create and manage your account, allow you to log in, provide account-based features, and keep the Service secure.

B. Golf and App Activity

This may include:

• courses viewed;
• competitions viewed;
• searches carried out;
• filters used;
• counties or locations searched;
• saved or favourited courses;
• saved or favourited competitions;
• app screens viewed;
• buttons tapped;
• features accessed;
• booking links opened;
• general product interaction data.

We use this information to provide app functionality, improve the Service, understand how features are used, and make OpenGolf more useful.

C. Society and Event Information

If you use society features, we may process information such as:

• society names;
• society membership;
• society roles or admin status;
• society events;
• event participation;
• join requests;
• player lists;
• scores or event-related information;
• society communication or management data where applicable.

We use this information to provide society features and allow users to organise and manage golf-related activity.

D. User-Submitted Content

You may choose to submit information to OpenGolf. This may include:

• submitted open competitions;
• course updates;
• reports;
• support messages;
• contact form messages;
• profile content;
• society content;
• reviews, comments, or feedback where available;
• images or uploaded content where available;
• other information you choose to provide.

We use this information to operate the Service, respond to requests, review submissions, improve listings, moderate content, and support users.

E. Location Data

Where you allow location access, OpenGolf may use your device location to show nearby golf courses and competitions, sort results by distance, or support location-based app features.

You may also search manually by location without granting device location access.

We do not use location data for advertising.

We do not sell location data.

We do not store continuous GPS tracking history.

You can disable location access at any time through your device settings.

F. Technical, Device, and Diagnostic Data

We may collect technical information such as:

• crash reports;
• performance data;
• app version;
• device type;
• operating system;
• browser type;
• IP address;
• server logs;
• error logs;
• diagnostic information;
• security logs;
• approximate technical location based on IP address;
• timestamps of requests or actions.

We use this data to detect bugs, fix crashes, improve performance, secure the Service, prevent abuse, and understand technical issues.

G. Notifications

If you enable notifications, we may process:

• push notification tokens;
• notification preferences;
• notification delivery information;
• notification interaction data.

We use this information to send notifications that are relevant to OpenGolf features, such as saved competitions, society activity, or other app updates.

You can disable notifications at any time through the app settings or your device settings.

H. Website and Contact Data

When you use the OpenGolf website, contact us, submit a form, or send us a request, we may process:

• your name or email address if provided;
• message content;
• submitted open competition details;
• support request details;
• account deletion request details;
• IP address;
• browser and device information;
• website usage information;
• server logs.

We use this information to respond to requests, operate the website, protect the Service, and improve OpenGolf.

I. Payment-Related Data

If OpenGolf supports paid features, payments, subscriptions, society payments, competition payments, or other paid services in future, payment processing may be handled by third-party payment providers.

OpenGolf does not store your full card details.

Payment providers may process payment information under their own terms and privacy policies.

Where payment features are available, we may process limited payment-related records such as:

• payment status;
• payment amount;
• transaction reference;
• product or feature purchased;
• refund or dispute status;
• basic billing-related information where required.

J. Data from Third Parties

We may receive limited information from third-party services where needed to operate OpenGolf. This may include:

• authentication providers;
• app stores;
• analytics providers;
• crash reporting providers;
• hosting providers;
• payment providers where applicable;
• users, clubs, or societies that submit information to OpenGolf.

We may also use publicly available golf-related information to provide course and competition listings. Where this information relates to organisations rather than individuals, it may not be personal data. Where it includes personal data, we process it only where we have a lawful basis to do so.

4. Special Category Data

OpenGolf does not intentionally collect special category personal data, such as health information, religious beliefs, political opinions, racial or ethnic origin, trade union membership, biometric data, or information about sex life or sexual orientation.

You should not submit this type of information to OpenGolf unless it is necessary and you are comfortable doing so.

5. How We Use Your Data

We use personal data for the following purposes:

• to create and manage user accounts;
• to allow users to log in;
• to provide app and website functionality;
• to show golf courses and open competitions;
• to support saved items and preferences;
• to provide society and event features;
• to process user submissions;
• to respond to contact, support, privacy, and account deletion requests;
• to improve app reliability and performance;
• to understand how users interact with the Service;
• to send notifications where enabled;
• to protect the Service from misuse, abuse, fraud, scraping, or security threats;
• to moderate content and enforce our Terms of Service;
• to comply with legal obligations;
• to maintain operational records;
• to resolve disputes or investigate issues.

We do not sell your personal data.

We do not use your personal data for third-party advertising.

We do not track you across unrelated apps or websites for advertising purposes.

6. Legal Basis for Processing

Under GDPR, we must have a legal basis for processing personal data.

We rely on the following legal bases.

A. Contract

We process personal data where it is necessary to provide the Service you use or to take steps you request.

This includes:

• account creation and login;
• saved items;
• app features;
• society features;
• support for user-requested actions;
• account deletion requests.

B. Consent

We rely on consent where required, including for:

• device location access where requested by the app;
• push notifications where enabled by you;
• optional permissions requested by your device;
• any other processing where we specifically ask for your consent.

You can withdraw consent at any time. For device permissions, you can usually do this through your device settings.

C. Legitimate Interests

We process some data where we have a legitimate interest, provided your rights and interests do not override that interest.

This includes:

• improving the Service;
• understanding app and website usage;
• fixing bugs and crashes;
• maintaining security;
• preventing abuse, fraud, scraping, or misuse;
• responding to support requests;
• moderating content;
• keeping operational records;
• protecting OpenGolf, users, clubs, and third parties.

D. Legal Obligation

We may process or retain data where required to comply with legal obligations, regulatory duties, law enforcement requests, court orders, tax requirements, accounting obligations, or other legal requirements.

E. Vital Interests

In rare cases, we may process data where necessary to protect someone's vital interests.

7. Data Sharing

We do not sell your personal data.

We may share limited personal data with trusted service providers who help us operate OpenGolf.

These may include providers of:

• cloud hosting;
• backend infrastructure;
• database services;
• authentication services;
• analytics services;
• crash reporting and diagnostics;
• performance monitoring;
• image hosting;
• push notifications;
• email or support tools;
• payment processing where applicable;
• app delivery and app store services;
• security, logging, and abuse prevention tools.

These providers may only process personal data as needed to provide services to OpenGolf, and they are expected to protect that data.

We may also share data where necessary:

• to comply with legal obligations;
• to respond to lawful requests;
• to protect the rights, safety, or security of OpenGolf, users, clubs, or third parties;
• to investigate abuse, fraud, scraping, misuse, or security incidents;
• as part of a business transfer, merger, restructuring, or sale, if this ever occurs.

8. Third-Party Links and Services

OpenGolf may link to third-party websites and services, including:

• golf club websites;
• booking platforms;
• maps;
• payment providers;
• app stores;
• external forms;
• social media pages;
• other golf-related services.

OpenGolf is not responsible for the privacy practices, content, accuracy, security, or terms of third-party services.

You should review the privacy policy of any third-party service before using it or providing personal data.

9. International Transfers

Some of our service providers may process personal data outside the European Economic Area, including in countries that may not provide the same level of data protection as Ireland or the EU.

Where personal data is transferred outside the EEA, we take steps designed to ensure appropriate safeguards are in place. These may include:

• Standard Contractual Clauses;
• adequacy decisions;
• GDPR-compliant transfer mechanisms;
• contractual and technical protections.

10. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Different types of data may be kept for different periods.

A. Account Data

Account data is generally kept while your account remains active.

If you request account deletion, we will delete or anonymise personal account data associated with your account, unless we need to retain limited information for legal, security, fraud prevention, abuse prevention, dispute handling, or operational reasons.

B. User Content

User-submitted content may be kept while it is needed to provide the Service, maintain records, support societies or events, review submissions, or handle reports.

Some content may remain visible or be retained where necessary for society records, event records, moderation, security, legal, or operational reasons.

Where possible and appropriate, content may be anonymised rather than retained in identifiable form.

C. Support and Contact Requests

Support messages, contact form submissions, account deletion requests, and related records may be kept for as long as needed to respond to the request, maintain records, resolve disputes, or demonstrate compliance.

D. Analytics and Usage Data

Analytics and usage data may be retained in identifiable, pseudonymised, aggregated, or anonymised form for as long as needed to understand and improve the Service.

Where possible, we use aggregated or anonymised data.

E. Technical Logs and Security Data

Technical logs, server logs, crash reports, security logs, and diagnostic data may be retained for a limited period to maintain security, investigate issues, prevent abuse, and improve reliability.

Some security records may be kept longer where needed to investigate misuse, protect the Service, or comply with legal obligations.

F. Backups

Personal data may remain in backups for a limited period after deletion. Backup data is protected and is generally not used unless needed for restoration, security, or operational reasons.

11. Account Deletion

You may request deletion of your OpenGolf account at any time.

You can request account deletion by:

• using any account deletion option available inside the app;
• emailing support@opengolf.club;
• visiting www.opengolf.club/delete-account.

Deleting the OpenGolf app from your device does not automatically delete your OpenGolf account.

When your account is deleted, OpenGolf will delete or anonymise personal account data associated with your account where applicable.

Some limited information may be retained where required for:

• legal obligations;
• security;
• fraud prevention;
• abuse prevention;
• dispute handling;
• operational record keeping;
• enforcing our Terms of Service;
• protecting OpenGolf, users, clubs, or third parties.

12. Your Rights

Under GDPR, you may have the following rights:

• the right to be informed about how your personal data is used;
• the right to access your personal data;
• the right to correct inaccurate or incomplete data;
• the right to request deletion of your data;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with a supervisory authority.

Some rights apply only in certain circumstances.

To exercise your rights, contact: support@opengolf.club

We may need to verify your identity before responding to certain requests.

13. Complaints

If you are unhappy with how we handle your personal data, you can contact us at:

support@opengolf.club

You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

14. Security

We use reasonable technical and organisational measures to protect personal data.

These may include:

• encrypted connections;
• secure authentication;
• access controls;
• server-side protections;
• database security measures;
• monitoring and logging;
• restricted access to personal data;
• security review of key systems;
• abuse and misuse prevention.

No system is completely secure, and we cannot guarantee absolute security. However, we take reasonable steps to protect your information.

15. Children

OpenGolf is intended for users aged 16 and over.

We do not knowingly collect personal data from children under 16 without appropriate parent or guardian consent.

If you believe that a child under 16 has provided personal data to OpenGolf without appropriate consent, contact us at: support@opengolf.club

16. Automated Decision-Making

OpenGolf does not use personal data for automated decision-making that produces legal or similarly significant effects on users.

17. Marketing

OpenGolf does not sell personal data for marketing.

If we send service messages, account messages, support replies, or important app updates, these are usually related to operating the Service.

If we introduce optional marketing emails or promotional communications in future, we will provide a way to opt out where required.

18. Cookies and Similar Technologies

The OpenGolf website may use cookies, local storage, analytics tools, or similar technologies to operate the website, understand usage, improve performance, and protect the Service.

Where required, we will ask for consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as OpenGolf develops or as legal, technical, or operational requirements change.

If we make material changes, we may notify users through the app, website, email, or another appropriate method.

The latest version will be available on the OpenGolf website.

20. Contact

For privacy questions, support requests, account deletion requests, or to exercise your data rights, contact: support@opengolf.club

We aim to get back to you within 24 hours.